Summary
Panelists from Intercom, Superhuman, and Microsoft argued that agentic AI is shifting value from workflow software to work execution. Intercom described Fin’s revenue growth and service-model specialization, Superhuman framed Grammarly as an “AI superhighway” for agents, and Microsoft emphasized orchestration between humans and groups of agents.
Key Takeaways
- Embrace disruption before competitors cannibalize your core revenue.
- Convert software seats into agent-driven revenue streams.
- Verticalize models to improve cost, speed, and hallucination rates.
- Bring agents into existing work surfaces, not separate tools.
- Design management systems around agent-human collaboration.
“AI models are legible in a way that humans aren't.”
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