Operating at Scale
ING and FedEx described how they scale AI in high-trust, high-stakes environments where banking transactions and package delivery cannot tolerate uncontrolled experimentation. Both emphasized governance, guardrails, model orchestration, and production discipline, with examples including ING’s mortgage agents and Copilot-assisted engineering, plus FedEx’s customs automation and two-hour delivery predictions.
ai-at-scaleenterprise-aibanking+2 other speakers