Past the Demo: Deploying AI Agents at Enterprise Scale
Kartik described enterprise AI agents moving from internal demos into customer care, coding, network automation, and internal workflows like RFPs and finance forecasting. In customer service, the company is replacing IVR with AI, expanding from question-answering to safe actions, while using evals, guardrails, and partners like Decagon to scale without locking into one solution.
ai-agentsenterprise-aicustomer-service+2 other speakers