Summary
Sanofi described how it is using Elementum’s digital labor to replace outsourced manual activities first in IT support, then procurement, and now commercial sales. The speakers framed the value model as outcome-based: reduce BPO and legacy SaaS spend while augmenting sales reps with governed agents running on Snowflake data.
Key Topics
5 key topics from Nader Mikhail, Emmanuel Frenehard and Matt Rosoff at HumanX Amsterdam 2026. Thicker branches were mentioned more often in the talk.
Beyond AI: Deploying Digital Labor Across the Enterprise
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Key Takeaways
- Target outsourced manual work before automating internal knowledge roles.
- Price digital labor against measurable activities and business outcomes.
- Start with a controllable function, then expand to adjacent teams.
- Run agents directly on governed enterprise data where possible.
- Launch with real production demos to overcome workflow resistance.
“digital labor is the ability to enhance our workforce.”
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